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How to Use Visuals to Help Coach a Client
Some clients will inevitably be more vocal than others. This isn’t a flaw but a character trait and it can become frustrating if getting to the root of their problems is blocked by a communication issue. These clients may try to speak their mind and define the issues with words, but they may not have the verbal skills necessary to make their points clear. This is where visuals may come in handy. These do not necessarily have to involve the client creating elaborate drawings, but can be as simple as inanimate objects in the room or props on hand.
Here are some examples of visuals that may help the client open up or progress past the point of being stuck:
- Ask them to focus on creating their dialogue in pictures or flow charts. Have them brainstorm a flow chart for how they see themselves progressing. Perhaps there are even roadblocks they could create in this flow that could be further identified and solved in conversation.
- Have a flow chart created on hand to show clients what the process of discovery might look like. This visual may help them realize the steps necessary to progress.
- Encourage the client to create an image of where they are now and a separate image of where they want to be by the end of the process. Help them identify the steps in between to accomplish this goal. This may also allow them some introspection on what exactly they do want, beyond what they may have already thought about.
- Have clients create image reminders of their plan that they can keep on hand or place around their house. Visual reminders can help motivate clients to stay on target more-so than auditory or word cues may.
Complex thought processes can be like a family tree – they are difficult to keep straight when verbalizing the relationships, but if they are sketched out on paper, everyone can be on the same page and see the proper connections. Using visuals can assist clients not only with keeping their own thought processes straight, but it can help the coach with much needed insight into how the client is thinking about the situation and what avenues might be available to problem solve these situations.
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How to Help a Client Identify Their Core Values
In order to assist a client, or even build a relationship, it helps to know what values they have and whether they are similar to that of the coach. Both parties do not need to have the same values, but an understanding of these may help foster a better relationship. These values are important as they become the building blocks for how life is perceived and how a person may react in certain situations – they also guide a person’s priorities and vision for their lives. Unfortunately, a lot of clients may not have taken the time to identify what these values are. Life, family and even religion may have influenced them over the years but their values grew subconsciously and the question of “What are your core values?” may garner a blank stare. Values may also change with the client’s circumstances, such as having a family or going through a crisis.
Here are some steps to helping a client identify their core values:
- Ask them to identify at least three peak moments in their life – times when they felt the happiest or most fulfilled. What made these moments so incredible?
- Help them break down what values are present in these moments and choose the most important ones. For instance, if their peak moments involved hiking to the top of Mt. Everest, they may identify “adventurous”, “nature” and “challenging”.
- Prioritize the top values into a hierarchy of most important to least important. The top 5-7 values have them write out a statement about what this value looks like to them, ie. “To me, success looks like…”
- Help them create visual reminders of these core values. Suggest post-it notes, pictures or similar reminders that they can have in plain sight to keep them focused.
It may become apparent to the client through this exercise that they are not living according to their core values. This is not uncommon and can be a great starting point for a plan moving forward on how to improve this. Bringing their lifestyle more in line with their core values can make a positive impact on their situation and/or outlook. Although these exercises may take some time, the ultimate outcome is worth the effort and should provide the client with a better understanding of themselves and even how they interact with others.
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Why Volunteering in the Community Can Benefit the Business
Most people nowadays lead very active lifestyles and fitting in extra, non-income generating activities can be a stretch. This can, however, help to distinguish a business from its competition, especially in the eyes of the immediate community. The large percentage of consumers who research and consider corporate responsibility when choosing products or services should be an influencing factor on every business, but apart from just the increase in the bottom line, giving back is a great way to increase employee satisfaction as well as personal satisfaction for business owners. Giving back in the community builds a sense of purpose, responsibility and connectedness, which is important to every individual’s well-being as well as that of their community. Making a difference to make the world a better place does bring a certain unique sense of self, which could otherwise be difficult to find. Here are some things to consider when choosing to bring community service into the business plan:
- Choose an important cause in line with the values of the company or ownership, such as animal welfare, education, healthcare or another cause employees can get on board with easily and customers can relate back to the business.
- Use what is at the company’s disposal, including employees and even company time, to better support the cause. This will help build relationships in the community, especially if they are drawn into the business location or can interact with employees directly. Volunteering can visibly demonstrate the commitment a business has to its local community.
- Provide opportunities for employees to grow leadership skills by allowing and encouraging them to participate. Outside of the office environment, some employees may find their other skills useful and may even engage on a more positive level with each other and their superiors. This can help build office morale and employee engagement in the workplace.
- Let customers and potential clients know what the business is doing to give back. The costs of the program or volunteer hours provided are a great start, but also promote the cause internally to show the company’s commitment.
- Provide employees with a way to share feedback on their experiences as well as any other causes or events that might benefit from the company’s support.
Being a socially responsible company, even as a small business, can have long term benefits including new customers, free publicity by the organization and a sense of trust from the community at large. As another benefit, the community will benefit, which can lead to a stronger community and even economy and that is a win-win for everyone.
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Learn How to Properly Delegate and Free Up Extra Time
Whether the endeavour is a successful wedding or a successful business, no one person can do everything required to make a big plan succeed. This is why delegation is important, especially once there are trustworthy people available to help delegate to. The problem comes in with letting go of the control for any part of the plan. A leader, business owner or even a bride may find it difficult to hand over their vision of success to someone else to guide, even if it is in something as small as organizing the food for a get-together. Keeping control of every little thing means that nothing gets the full attention it requires, especially the major components of any plan. Even if there is no enjoyment in doing the task, the simple idea of not being there to oversee it might throw some people into a panic.
Here are some guidelines to letting go of smaller tasks to free up time to focus on larger ones:
- Choose trustworthy people to assist in the tasks. If there is any concern about their abilities, discuss this up front with them and ensure both parties understand what is expected.
- Communicate the desired outcome of the task. Whether it is handing over the accounting system or just the mailing list for advertisements, it is important to let the other person know exactly what the expected outcome is. If there are deadlines, sensitive information or just quirks to the process, these need to be outlined in the beginning to help avoid issues down the line. Don’t set up someone for failure by not clearly noting what is expected.
- Clearly identify the responsibilities of each delegate. Does one person need to handle a specific task? If so, let everyone else know that this person is in charge of that piece of the puzzle. This will help alleviate gaps in communication or stepping on toes. No one can say they didn’t know they were responsible for something if it was identified early on as their responsibility.
- Empower those people to make decisions themselves. Give them authority to act on their best instincts and not have to run everything by someone else first. If this poses a problem down the road, address it and make any necessary changes but always trust team members to do their best.
- Provide support where required. If there are questions or concerns, or something unexpected comes up in the process, let everyone know they can ask questions or for assistance without repercussions.
- Look at results more than to-do lists. There will always be more on the list to do, but focusing on what has already been done and how well it was handled can help encourage the team.
- Check in periodically as a team. Depending on the final deadlines, this may be a weekly event or a monthly event. Have everyone give a brief update and use the time to brainstorm any solutions to issues that may have come up.
At first, delegation can seem like a daunting task; finding the right people, learning their skill sets, handing over assignments suited to them, reviewing work, ensuring things are running smoothly, etc. However, once the process is in place, these items will no longer be consuming large portions of productive time and this frees up that time for more important matters. So much more can be achieved once delegation becomes a part of normal practice.
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How to Improve Cognitive Function & Increase Longevity
It is well known that taking care of the body can create a healthy, happy lifestyle and improve longevity, however, brain power isn’t always given the same consideration. Cognitive function isn’t just a term used for babies and children, it is also essential for adults to develop as well. Although there is some crossover between healthy lifestyle and improved cognition, there are certain other habits that can be formed to better assist in this endeavour, such as:
- Keep active. This goes for both the body and the mind. Exercising physically can help, however, it is also essential to keep the mind active. There are many apps and games available that can challenge and test the mind, which helps to sharpen it.
- Choose more educational programming on television. It is nice to occasionally zone out with a fluff piece on TV, but to help the brain stay active, throw in some interesting documentaries or educational programs.
- Practice recall. When something is read or observed, it isn’t necessarily stored. Practicing recall can not only help store information better, but it can build up pathways.
- Learn a new skill or hobby. Even something as simple as learning to write with the opposite hand can help create new connections in the brain, which may be a step towards preventing Alzheimer’s and other brain conditions later in life.
- Attend classes, workshops or conventions. This also helps the brain to form new connections and may even help with building new social connections.
- Work on reducing stress. Stress is a killer, especially of cognitive function, so make sure to practice stress reduction to prevent cell loss over time.
- Pick up a book, or an ebook, and read it. The more the brain is required to remember a storyline, characters and events, the better it functions over time.
- Practice creativity. Problem solving and thinking outside the box are additional ways to improve cognitive function.
Although some of these activities can be done from the comfort of home, or even the couch, it is also important to engage full brain activity by interacting with the real world. Both brain hemispheres need to be interactive, so ensuring the use of a broad range of tactics will ultimately garner the most success.
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Coaching Out of the Box® also has several courses available this fall. See our calendar of events or sign up for our newsletter to learn more.
