Questioningandlisteningskills are a cornerstone of coaching excellence. We all know how to askquestionsand tolistenbut there is real skill to doing this effectively when coaching.Questionscan be educators, catalysts, weapons, tools and much, much more. From a coaching perspective, it is helpful to think ofquestionsas, “the seeking of information for clarity, insight and learning”. I think you will agree that any profession that is focused on communication and competency must pay close attention toquestions.
Just as we have all learned, there are no dumbquestions, there are also no badquestions. However, there are ways to turn a good question into a great question by paying attention to the phrasing, timing and framework.Questioningskill involves not only the ability to ask excellentquestions, but also to ask them in a manner that is open, unattached and judgment-free.
Coaches need to learn how to ask insightfulquestionsthat will elicit revealing responses and thenlistento the coachee. The goal is to guide the coachee through the self-discovery process. While some coaches can prepare their next question on the fly, it can be helpful to have a battery ofquestionscovering different categories prepared and ready to pull from your toolkit.
It is not enough to ask insightful and clarifyingquestions. A coach must also have excellentlisteningskills. This one can be challenging for many of us. This takes focus, genuine interest in what our coachee has to say and discernment to ‘hear’ what they are really saying. You might think of this as mindfullistening. This type oflisteningcreates the ability to establish relationships and build bonds with others. One of the biggest mistakes people make in conversation is to focus on their own responses to what is being said. As a result, they end up missing portions of what the other person is saying. This habit can be hard to break but well worth practicing in order to improvelisteningskills. A commonlisteningtool, and one that can help you keep the focus on your coachee, is to immediately restate what they have said to ensure that you ‘heard’ them correctly.
There is much to be learned and mastered when it comes toquestioningandlisteningskills. We will dive into this topic in our next webinar with live coaching demos. Be sure to register for this lively and educational webinar.
As a reminder, we also offer the365 CoachingQuestionsbooklet. This is a resource to help you develop yourquestioningskills. These 365questionsare jumping off points or catalysts for you. Categorized by topic, most of thequestionsmay be adapted to fit different situations. We invite you to integrate them into your own voice and try out differentquestionsin different situations. If you already have a copy, pull it out during the webinar and make notes. Don’t have a copy?Get your copy here.
In this webinar, we will discuss different types ofquestionsplus plenty of examples and tips for betterlistening. We will present real live situations and have real coaches utilize theirquestioningandlisteningskills. After each demo there will be a feedback session – to highlight what worked and what they might have done differently.
Topics we will cover include;
Importance and impact ofquestioningandlisteningskills
The Fast Track package is specifically designed for coaches interested in obtaining the ICF Associate Certified Coach (ACC) Credential. The courses can also be used towards renewing your credential. Only 6 months to complete all required training.
For newer coaches looking to get formal training on coaching basics.
This course is designed for coaches, managers/leaders who want to use the tool of coaching to improve individual, team and organizational performance. This is for anyone looking for a simple, intuitive and highly transferable coaching model.
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We offer a number of other resources on a wide variety of topics to support coaches at all levels. On our website, you can find additional blog articles, educational videos, webinar recordings and more underCoaching Resources. We are continually updating this section so check back often.
See the full list of our coaching guides below.
Coaching Case Study
Making it as a Coach: Strategies for Success
Becoming a Coaching Educator
Determining the Impact of a Coaching Skills Development Program in the Healthcare Setting
Guide to Coach Certification
Personal Groundwork for Coaching Assessment
Did you know?
COTBx offers Immersive Coaching Skills Development Programs for Organizations
These programs, delivered specifically for your organization, are designed to accelerate learning and uptake. Programs are offered in on-site, virtual and blended formats.Contact us to learn more.
We've created two special groups onLinkedInto bring like-minded people together. These groups are designed to facilitate dialogue, discussion, insightful and provocativequestionsand information that supports, educates and contributes to coach-like conversations for everyone. Join ourgeneral coaching groupor join ourhealthcare focused group.Be a part of the coaching conversation!